Terms & Conditions

We love to make your online shopping a hassle-free experience so our shipping methods and policies are designed to deliver your order quickly and efficiently.
Here please be informed that our Online and Outlet sales policies are different. We request you kindly take the time to read our online sales policy below to understand our online sales scope and terms. This policy will only be applicable to our online sales and under no circumstances will be applicable to any of our outlet sales
All products under the following categories are now available for online sales.

Delivery Zone:
Online services are only available in Baily Road, Mirpur, Dhanmondi, and Bashundhara.

Minimum Order:
We have no minimum quantity or amount.

Delivery Charges:
A fixed delivery charge of Tk. 100.00 (Hundred only) will be applicable for all home delivery.

Order Receive & Delivery:
Orders received before 9 pm, will be delivered on the same day, and orders after 9 pm will proceed for next-day delivery.
Orders placed after 9 pm will be processed for next-day delivery.

If any customer fails to receive/is unavailable at the address the order shall refund by 30 working days, But provided that if the customer desires to receive the product thereafter at any time company may consider the issue.
If any customer remains unreachable or fails to receive the Order within ten (10) minutes from the time the order arrives at your delivery address, DOSA Express reserves the right to cancel the order without refund or remedy to you.
If the product ordered by the customer is not available at the outlet and the outlet also fails to arrange the product from other outlets then dosaexpressbd.com reserves the right to cancel the Order.

Refund Policy:
The refund request on delivery request must be raised within 5 working days.

Order Delivery Time:
We will deliver your order within 1 working hour of the order receiving time.

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