We accept all cancellations made before the cut-off time of our shipping. Please reach out to Dosa express or contact us for cancellation requests and refunds. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at our sole discretion to cancel such orders. These customers/accounts will be denied access to the use of the site or purchase of products in the future.

REQUIREMENT FOR A VALID RETURN:

· Proof of purchase (order number, invoice, etc.)

· Reason for return has to be valid and return acceptance conditions met (check out below)

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

· Delivery of the wrong product

· Delivery of defective product

· Incorrect content on the website

CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

· Delivery of the ordered items is subject to the availability of the products at our vendor’s depot/warehouse/store.

· In the case of a refund (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-7 working days. The received Cashback amount will be adjusted with the refund amount.

· After confirming any Order, if the order is canceled by the customer and online payment is already made by the customer against that order, dosaexpressbd.com will charge an Online Gateway Transaction fee while disbursing the refund amount.

· Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

• Damages due to misuse of the product

• Incidental damage due to malfunctioning product

• Any consumable item which has been used or installed

• Any damage/defect which is not covered under the manufacturer’s warranty

• Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

• After confirming any Order, if the order is canceled by the customer and online payment is already made by the customer against that order, dosaeaxpressbd.com will charge an Online Gateway Transaction fee while disbursing the refund amount.

N.B: Replacement of the product is subject to availability of the same on dosaexpressbd.com.